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Scam Alert service

Cathy -

How fraudsters are intercepting deliveries

An unnamed parcel from an online retailer was delivered to Phil’s home address, containing a games console that he’d never ordered. Shortly after, a man in a high-vis jacket, featuring a courier logo, knocked at the door.

He asked if Phil had just received something that wasn’t his, saying that there’d been a mistake. Because Phil had admitted that he hadn’t ordered it, he reluctantly handed the parcel over. He then contacted the retailer, only to be told that a store account had been opened in his name and had been used to make the order.

So, what exactly is this scam, how does it work and how can you avoid falling victim?

A case of identity fraud

NatWest ‘new device registered’ text

NatWest customers are being targeted by fake text messages stating that ‘a new device has been registered’, aiming to send recipients through to a website that has nothing to do with the bank.

At first glance, the text is quite convincing – NatWest is named as the sender and the message doesn’t contain any glaring mistakes. Here’s an example and NatWest’s top five tips when you receive a text message asking you to follow a link.

Five protection tips

There’s now a much easier way to make us aware of scams directly with our scam sharer tool. Tell us your experiences of phishing emails, fake texts, cold calls and other types of fraud.

Stay safe,

Which? scam alert team

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