Have your say on changing the future of banking

To help inform our work on the future of banking, all you need to do is answer the questions below and click send when you’re done.

Your details

First name *

Last name *

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Questions

Impacts of the crisis

How has the banking sector collapse and recession impacted you or your family over the last 2 years?

Trust and confidence

How has the financial crisis affected your trust and confidence in banks and the banking system?

What, if anything, needs to be done to regain your trust/confidence?

Products

Have you bought any financial products that have not lived up to your expectations, or been caught out by the features of financial products, such as small print or extra charges, in the last 5 years?

If so, please tell us the product type (e.g. mortgage, current account) and the nature of the problem.

Positive views about your bank

What do you like about your bank?

What, if anything, could your bank do to improve?

Level of service

How would you describe the level of service in your bank?

What, if anything, would you like your bank to do differently with regard to service?

General reform

If you were in charge, what would be the one reform you would make to the banking system?

If I could change one thing about the UK banking system…

In accordance with Which?'s Data Protection Policy, the information you supply will only be used by Which? and for the purposes stated and will not be passed to any third party for marketing.